Shipping and returns

We propose to deliver to your home, or simply to come and pick up your order in our store in Cogolin. Whatever the chosen transport, your order is prepared and shipped within 48 hours when it is made on weekdays before 12:00 for standard deliveries. Weekend orders are prepared and shipped on Monday

Types of delivery & Carriers :

France :
Metropolitan France : Free Delivery
Europe Zone A (Germany, Andorra, Belgium, Spain, Italy, Luxembourg, Netherlands, Switzerland) : Delivery with Colissimo 11,90€ ttc
In case of delivery of a parcel obviously and visibly deteriorated, incomplete or comprising damaged objects, it belongs to the customer to refuse it in order to enjoy the guarantee offered by the conveyor. The user must also inform the publisher without delay, so that a new package can be prepared and sent upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these terms and conditions will no longer apply.

Likewise, the user must refuse any incomplete package or one with damaged items. In accordance with Article L 133-3 of the French Commercial Code, the receipt of the transported items extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following the day of receipt, the recipient has not notified the carrier, by registered letter, of his justified protest. In the absence of proceeding to this formality, the user cannot be compensated.

15 days to change your mind

Once delivered, if you are not satisfied with your purchase within 15 days of receiving your order.

You must return the product to us new, unused, and undamaged, in its original packaging, accompanied by its accessories, the products must not have been opened. Otherwise, the return will be considered as non-conforming.

After this period of 15 days, we reserve the right to take back one or more items at a price identical to or lower than the initial purchase price.

For any return, we ask you to send an email to indicating :

Subject of mail: Return + order number
Name, first name, phone number
Reason for return (The product does not fit, incorrect size, the product does not correspond to the description, the product does not meet expectations, or other)
Then simply return the item(s) in question, packaged, to the following address

Karlen Koncept
591 chemin du Canadel – 83310 Cogolin